Making new banking services feel simple

The brief

Barclays needed new digital services to feel simple to people who had never used anything like them: storing important documents online, tracking investments, and paying a friend from a phone number.

What we did

For bCloud we storyboarded the whole journey, from a paper document at home to a secure, labelled record, then wireframed and tested the interface with customers. For Net Wealth we designed pension and portfolio views that make long-term numbers readable. For Pingit we worked on the iOS app's onboarding and home screens.

Each project ran on the same pattern: workshops with stakeholders, research with customers, interactive prototypes, then interface design.